Cancellation & Refund Policy

Last updated: 24 July 2026

1. Try Before You Buy

FlashThreads offers a Free plan with manual decks, review, cloud sync, and limited AI generations each month. We encourage you to use the Free plan to evaluate the app before purchasing Spark. Because you can try core features at no cost, Spark purchases are generally non-refundable once payment is successful and access is granted.

2. Cancellations

• No auto-renewal: Spark subscriptions purchased through FlashThreads (Razorpay) do not auto-renew unless explicitly stated at checkout. When your paid period expires, your account moves to the Free plan and you retain access to free features.
• Downgrade anytime: You may continue on the Free plan from Settings → Membership when your Spark period ends. Downgrading does not refund any remaining paid period.

3. Refund Eligibility

Refunds may be granted only in these limited circumstances:

• Duplicate payment: You were charged twice for the same transaction due to a technical error.
• Technical failure: Payment succeeded but Spark did not activate within 24 hours and our support team cannot resolve it.
• Legal requirement: Where applicable consumer protection law requires a refund.

4. Refund Process & Timelines

• How to request: Email contactus@myrivicsiq.com with your registered email, Razorpay Payment ID, date of purchase, and a brief description of the issue.
• Original payment method: Approved refunds are credited to the original source (bank account, card, or UPI used via Razorpay).
• Timeline: After we initiate a refund, it typically takes 5–7 business days to reflect in your account, depending on your bank or payment provider.
• Partial periods: We do not provide pro-rata refunds for unused days unless required by applicable law.

5. Non-Refundable Cases

Refunds will generally not be provided for:

• Change of mind after a successful Spark purchase
• Incorrect plan selection where Spark was successfully activated
• User-side issues (device compatibility, internet connectivity, account sharing)
• Dissatisfaction with AI-generated content quality (content is provided as-is for learning support)

6. Contact Us

For refund requests or billing questions, email contactus@myrivicsiq.com and include:

• Registered email address
• Razorpay Payment ID
• Date of purchase and amount
• Brief reason for the request

Support: support@myrivicsiq.com